1. Introduction

Keynoverse Technology FZ LLC (“Keynoverse”, “we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with keynoverse.tech or use any of our services, including SaaS modules, booking portals, and payment gateways.
By accessing or using our Site and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

• Personal Information:
  • Name, email address, phone number, and other contact details.
  • User account registration data.
  • Payment and billing information (collected securely through payment gateways).
  • Identity documents (if required for verification or regulatory compliance).
• Technical Information:
  • IP address, browser type, operating system, device information.
  • Usage data: pages visited, time spent, referring URLs.
• Cookies & Tracking Data:
  • Cookies, beacons, tags, and similar technologies to enhance your experience and for analytics.
• Communication Data:
  • Records of correspondence via email, chat, or contact forms.

3. How We Use Your Information

• To provide, operate, and improve our services and website.
• To facilitate secure payment processing (via PCI DSS-compliant gateways).
• To verify your identity, prevent fraud, and enhance security.
• To manage your account, including user support and notifications.
• To comply with legal obligations (e.g., AML/CFT, Know Your Customer).
• To analyze trends and usage for service improvement.
• For marketing, with your consent (you may opt-out at any time).

4. Sharing & Disclosure of Information

• We do not sell your personal data.
• We may share your data only with trusted service providers and partners who assist in operations (e.g., payment processors, hosting providers, analytics services), bound by confidentiality agreements.
• With government authorities or regulators when required by law or to protect legal rights.
• In connection with a merger, acquisition, or sale of assets (you will be notified if this affects your data).

5. Data Security

• We implement robust technical and organizational measures to protect your information, including:
• Secure HTTPS encryption for all data transmissions.
• Storage of payment and personal data in secure, access-controlled environments.
• Payment processing through PCI DSS-compliant gateways; we do not store full card details on our servers.
• Regular security assessments and staff training.
• However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary for the purposes stated or as required by applicable law (e.g., financial or tax records, anti-money laundering regulations). Data no longer needed is securely deleted or anonymized.

7. International Data Transfers

If you are located outside the United Arab Emirates, your information may be processed in or transferred to the UAE or other countries with different data protection laws. We ensure such transfers are compliant with legal requirements and protected by appropriate safeguards.

8. Cookies & Tracking Technologies

• Enable website functionality (e.g., session management, user authentication).
• Remember your preferences.
• Analyze site traffic and usage patterns.
• Serve relevant content or advertisements.
• You can manage your cookie preferences through your browser settings, but disabling cookies may affect site functionality.

9. Your Rights

Depending on your jurisdiction, you have rights over your personal data, including:

• Access: Request details of the data we hold about you.
• Correction: Ask for corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data where no longer necessary.
• Objection: Object to processing for certain purposes.
• Withdrawal of Consent: If processing is based on consent, you may withdraw at any time.

To exercise these rights, please email us at accounts@keynoverse.tech, sales@keynoverse.tech, or info@keynoverse.tech.

10. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If you believe we have unintentionally collected such data, please contact us for prompt removal.

11. Links to Third-Party Sites

Our website may contain links to other websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any personal information.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site signifies acceptance of any changes.

13. Contact Us

Keynoverse Technology FZ LLC
PS11, 6th Floor, Parcel B Al Wasl 2, Expo City Dubai, UAE

Keynoverse Limited
No. 29 David Ejoor Cresent Durumi, FCT, Abuja, Federal Republic of Nigeria
Off Ademola Adetokumbo Street, Morija Close, Block No 4, 3rd Floor by AEDC, Wuse 2, Abuja, Nigeria

Phone: +2349048305668, +234 803 477 9393
Email: accounts@keynoverse.tech, sales@keynoverse.tech, info@keynoverse.tech